There are no special pre-session preparation requirements but we advise that  you should try to avoid alcohol for 24 hours before your session to maximize benefits, arrive well hydrated and with an open mind, ready to experience new ways to relax.

We recommend wearing loose, comfortable clothing. However, you may be asked to change into attire that is provided to ensure comfort, safety and the best possible experience.

We take a personalized approach to each session, beginning with a thoughtful assessment to understand your unique stressors and needs. Each tailored experience is a fully immersive , combining talk therapy with complementary alternative modalities that promote relaxation and stress release. Unlike a spa or traditional massage services, our focus is on creating meaningful, lasting shifts in how you feel and manage stress. It’s not just what we do—it’s how we do it that sets us apart.

Yes, For your safety, it is your responsibility to inform us of any and all medical conditions, allergies, injuries or health concerns before undergoing any of our treatments. The program is not a replacement for medical or psychological treatment and is not intended to diagnose, treat, cure or prevent disease. Certain conditions may require modifications or may be contraindicated.

Most definitely! The complementary alternative therapies used in our relaxation program support other therapies and medical treatments, for a holistic wellness experience.

The duration of each session varies based on the type of experience or specialty treatment selected. All sessions include a 10-15 minute period for intake assessment and allowance is given for transition between modalities as required.

Like physical exercise, relaxation is most effective when practiced consistently. Regular practice helps train your nervous system to manage stress and sustain calm throughout daily life. For optimal results, we recommend establishing a rhythm of regular sessions tailored to your needs. That said, even a single session can leave you feeling noticeably calmer, centered, and refreshed.

All VonZen sessions are designed to be one-on-one because each treatment plan is personalized to your unique goals and needs. They also often involve discussing sensitive or personal topics, so having a private setting helps ensure you can speak openly and receive care tailored specifically to you. If your husband or a friend is interested in our services, we’d be happy to schedule a separate session with them.

A valid credit or debit card is required to reserve your session and this applies even if you intend to pay with an e-gift card. We require a 50% deposit at the time of booking. The balance is paid once services have been rendered.

 We accept all major credit cards (Visa, MasterCard, American Express and Discover) and also offer Affirm, the Buy Now/Pay Later program.

If you need to reschedule or cancel your VonZen appointment, we require 24 hours notice prior to your scheduled service. Cancellations within 24 hours are charged 50% of the service price.

We are happy to reschedule your session with a minimum of 24 hours notice, subject to availability. For shorter notice, we will do our best to accommodate your request. 

Missed appointments will be charged the full price of the scheduled service. If VonZen reschedules your appointment, you will be notified as soon as possible and offered the next available time.

Late arrivals of more than 15 minutes may result in a shorter session duration with no pro-rating of the cost.

We recommend contacting us in advance to discuss your specific accessibility needs as we always do our best to accommodate but there are limitations.